Returns & Refunds

We do not offer exchange. You can return the item you don’t want and purchase a new one. We are always happy to help with the decision process if you are in doubt!

You can return items bought on sale within 14 days from receiving it. Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned.We deduct a fee of 80 NOK on your refund when you return item(s) bought on sale. Note that if you paid a shipping fee when you placed your order, this will not be refunded when returning your order.

NORWEGIAN CUSTOMERS:

You can return items bought on sale within 14 days from receiving it. 

Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned.

We deduct a fee of 150 NOK on your refund when you return item(s) in NORWAY. 

We deduct a fee of 300 NOK on your refund when you return item(s) in EU

We deduct a fee of 400 NOK on your refund when you return item(s) outside EU.

Note that if you paid a shipping fee when you placed your order, this will not be refunded when returning your order.

STEP 1

Fill in the return form included with your order. Contact Cala Jade by chat or email at shop@calajade.com to get a return label. Note that Norwegian customers can return the item physically in our store - see address below.

STEP 2
Pack your order with the filled out return form in the original shipping box or equivalent. Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned.

Tape the return shipping label on the box and hand in at your local delivery point. Customers are advised to obtain proof of postage when returning goods. Cala Jade cannot be held responsible for returned goods being lost in transit without proof of postage. 

STEP 3
Once we have received your returned item(s) safe and sound, repayment will be made within 14 (fourteen) days on the same payment method from which the order was originally paid. 

Shipping fee of 80 NOK (Norway) / 300 - 400 NOK (international orders) will not be refunded. 

We reserve the right to refuse any returns that are damaged, soiled or altered, and in the case the package may be sent back to the customer.

INTERNATIONAL CUSTOMERS:

Note: Shipping fee of 300/400 NOK will not be refunded when returning your order.

• We deduct a fee of 300 NOK on your refund when you return item(s) in EU
• We deduct a fee of 400 NOK on your refund when you return item(s) outside EU.

1. Please send an email to shop@calajade.com with your order number to get a return label and instructions. 
   
   Orders returned with other delivery companies which require payment to pick up will not be picked up. 

Cala Jade, Bygdøy Allé 7, 0257 Oslo, Norway

Note that Norwegian customers can return the item physically in our store.

If you have any questions, we'll be happy to answer your emails at shop@calajade.com.