Returns & Refunds

You can return items bought within 14 days from receiving it. 

Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned.

We don´t offer free returns, the return shipment fee will be deducted from the purchase amount when we recieve the packes.

NORWAY: 150 NOK

EU: 300 NOK

Outside EU: 400 NOK

Note that if you paid a shipping fee when you placed your order, this will not be refunded when returning your order.

STEP 1

Fill in the return form included with your order. Contact Cala Jade by chat or email at shop@calajade.com to get a return label.

STEP 2
Pack your order with the filled out return form in the original shipping box or equivalent. Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned.

Tape the return shipping label on the box and hand in at your local delivery point. Customers are advised to obtain proof of postage when returning goods. Cala Jade cannot be held responsible for returned goods being lost in transit without proof of postage. 

STEP 3
Once we have received your returned item(s) safe and sound, repayment will be made within 14 (fourteen) days on the same payment method from which the order was originally paid. 

We reserve the right to refuse any returns that are damaged, soiled or altered, and in the case the package may be sent back to the customer.

Note that you can return the item physically in our store in Bygdøy Allé 7 in Oslo.

We do not offer exchange. You can return the item you don’t want and purchase a new one. We are always happy to help with the decision process if you are in doubt!

You can return items bought on sale within 7 days from receiving it. Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned.

Note that if you paid a shipping fee when you placed your order, this will not be refunded when returning your order.

Cala Jade, Bygdøy Allé 7, 0257 Oslo, Norway

If you have any questions, we'll be happy to answer your emails at shop@calajade.com.